Shipping policy

Atelier Tassie ships worldwide. We do everything we can to process, pack and ship your order as quickly and safely as possible. We work with reliable shipping partners to make sure your order reaches you in good condition.

Shipping and tracking
We ship orders to customers worldwide. Shipping costs, available shipping methods and estimated delivery times depend on the destination country, the total weight of the order and the shipping option selected at checkout.

The exact shipping costs will be displayed during checkout before payment is completed.

Orders are processed within 1 to 2 business days, excluding weekends and public holidays. During high volume periods, product launches, sales, holidays or busy carrier periods, processing and delivery times may be longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation with a track and trace code. Please note that tracking updates may take a few hours to appear after you receive the tracking link.

Delivery times
Estimated delivery times may vary depending on the destination country, the selected shipping method, customs processing, local carrier conditions and stock availability.

Any delivery times shown on our website or at checkout are estimates and cannot be guaranteed. We are not responsible for delays caused by customs, local postal services, carrier transit issues or circumstances outside our control.

International shipping
For international orders, delivery times may be longer depending on the destination country and local carrier conditions.

Orders shipped outside of the European Union may be subject to customs duties, import taxes, VAT, handling fees or other local charges determined by the destination country.

These costs are not included in the product price or shipping costs and are the responsibility of the customer. Atelier Tassie cannot predict or control these charges.

If a package is refused by the recipient, not accepted due to unpaid import duties or returned to us by customs or the carrier, the order may be treated as a return. Any return shipping costs, handling fees or additional charges may be deducted from the refund where applicable.

Shipping address
Orders are shipped to the delivery address provided at checkout. Please make sure all details are correct and complete to avoid delays or failed deliveries.

The customer is responsible for providing the correct shipping information. If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs for reshipment may apply.

If you need to change your shipping address after placing your order, please contact us as soon as possible at info@ateliertassie.com. We cannot guarantee that address changes can be made once your order has been processed or shipped.

Uncollected packages
If an order is returned to us because it was not collected from a pick up point, because the delivery was refused or because the address details were incorrect, the package can be reshipped at an additional shipping cost.

If the customer does not want the order to be reshipped, the order may be treated as a return. Any return shipping costs, handling fees or additional costs may be deducted from the refund where applicable.

Not received, damaged or missing orders
If your order has not arrived, or if you receive a damaged or incomplete order, please contact us as soon as possible at info@ateliertassie.com.

Reports of missing, damaged or incomplete items must be submitted within 14 days after delivery. Please include your order number, photos where relevant and any other information that can help us review the issue.

If the packaging is damaged but the product itself is intact, this does not automatically entitle you to a replacement or refund.

If the track and trace status shows that your order has been delivered but you have not received it, please contact us within 7 days after the marked delivery date. We will review the situation and may ask you to provide additional information so we can help investigate the issue with the carrier.

Changes and cancellations of orders
If you would like to change or cancel your order, please contact us within 12 hours after placing your order. We will do our best to help.

Once an order has been processed or shipped, changes and cancellations are no longer possible. Shipped orders cannot be cancelled.

Questions
If you have any questions about your order or our shipping policy, you can contact us at info@ateliertassie.com