Contact

Do you have a question about your order, shipping, one of our products, or would you like to submit a return request? Contact us, we’re happy to help!

FAQ

Where is my order?

Once your parcel has been shipped, you’ll automatically receive a track & trace link to follow your order.

Does a laptop fit in the bag?

Yes, a laptop fits easily in the bag. We do recommend using a laptop sleeve for extra protection.

Does the bag have a zipper?

No, the bag does not have a zipper and consists of one large compartment.

Are all bags the same size?

Yes, all of our bags have the exact same size. Please note that the handles may stretch slightly over time after the bag has been worn more often, making them a little more comfortable with use.

Why was my order returned to the sender? 

A package may be sent back to us if the delivery address is incorrect or incomplete, or if the package is not picked up from the collection point within the carrier’s allowed timeframe.

Returned packages are processed as regular returns. If you would like your order to be shipped again, additional shipping costs will apply. If you prefer a refund, the return shipping costs will be deducted from your refund amount.

What should I do if my order has not arrived?

Please start by checking your tracking number, as tracking updates can sometimes take a little while to appear. If your package has not moved for several business days or the tracking information is unclear, please contact us at info@ateliertassie.com with your order number. We will check with the carrier and help resolve the issue as soon as possible.

Why haven't I received my order confirmation? 

This usually happens when an incorrect or incomplete email address was entered during checkout. Please also check your spam or junk folder. If you still have not received your confirmation email, you can contact us at info@ateliertassie.com