Refund policy

We do our best to deliver the perfect product to you. Not completely satisfied? You can easily return your order.

Return period
You have the right to register your order for return within 14 days of receiving it.

Return conditions
To be eligible for a return, the item must:

Be unused and unworn
Have all original labels attached
Be in its original packaging

Returns that do not meet these conditions may be refused.

Register a return
Would you like to return an item? Please contact us at info@ateliertassie.com.

After registering your return, you will receive from us:

The return address
Further shipping instructions

Please note:

Returns sent without prior registration will not be accepted
Return shipping costs are at your own expense

Damaged or incorrectly delivered product
Please check your order immediately after receiving it.

Is your product damaged, defective, or have you received the wrong item? Please contact us as soon as possible at info@ateliertassie.com. We will make sure to find a suitable solution.

Exchanges
Would you like to receive a different item?

The fastest way is to return your current item and then place a new order.

Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved:

The amount will be refunded to your original payment method within 10 business days

Haven’t received your refund after 15 business days? Please contact us at info@ateliertassie.com